![]() Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or log files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we can assist you further. Wondershare values each customer's benefit, and we'll do our best to help you out. I understand your feelings, and it would be very depressing when you are unable to recover files in the way you expected. Hi Daniel, it is really regretful to hear that you didn't have a good experience with our software. Reply from Wondershare Recoverit Oct 23, 2023 Just a warning to do your homework before buying a data recovery pack and avoid this expensive pain in the bum! And remember EASE US DATA RECOVERY It's already passed the time that I can be refunded so I didn't bother emailing them the search log. I emailed wondershare requesting a refund but they wanted screenshots of the search log and I wasn't prepared to sacrifice another week of my time and computer power to prove to them how crummy their app is □♂️ I tried again this weekend and once again got no results. It is also significantly cheaper than wondershare. I could only recover what was there whilst the search was ongoin after completion all files were corrupted even the ones I had already recovered whilst waiting for the search to complete! I then spent many many more hours using the video recovery tool and that did not work either □ I decided to try a free trial of another recovery app called EASE US DATA RECOVERY it recovered all my files in half the time and they played perfectly. Unfortunately this app did not work for me, I spent a whole week recovering A hard drive and only a fraction was recovered. Unfortunately this app did not work for me I fully accept that a damaged video file may not be recoverable - but if a trial version demonstrates that it HAS recovered the video, and you then pay to SAVE the result and the saved version doesn't work, then something is wrong. Support has really just been "send a screen shot and the logs", and only offering any refund if they can't fix it. I'm having to work the project without the working video, and have paid dearly for the privilege. 1: there was an entry that showed the path to a specific drive on my remote laptop 2: the work-area for the program was on an exceptionally slow external drive ( O:\ intended only for text backup) with no option to change it. Then I had a look (I never send software logs without checking the contents). They told me to send the logs - which meant reinstalling and running it again. Through this I uninstalled and reinstalled several times. Even though the preview played absolutely fine, the saved version was 3 hours of black screen with only a few minutes of recovered video. So I bought the lifetime version in order to save the file (I never buy subscription-based stuff). the trial version doesn't save anything, which I only discovered at this point. I kept getting errors like "Taking Too Long?" - but after many attempts (several hours each attempt), the program did appear to recover the file because the preview looked fine. I downloaded the trial version to recover a 120GByte video (one of several cameras at a charity shoot I was doing). Again, I apologize for any inconvenience caused, and I appreciate your understanding as we work together to resolve this issue. We understand your frustration and appreciate your patience as we work to rectify the situation. To better help you out, our senior support will investigate the matter further and work diligently to find the best solution to take care of your benefit. Knowing you were encountering a problem, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem or source files, etc.) for troubleshooting, this was also the reason we didn't process a refund for you in the first place. Actually, we accept a refund request if the customer encounters a technical or compatible issue that is unable to be solved within 7 days. ![]() At Wondershare, we strive to provide the best possible experience for our users, and we apologize for any inconvenience you may have faced. Hi Thuvarrakan, I'm truly sorry to hear about your experience with Recoverit and the issues you've encountered in seeking a refund. ![]() Reply from Wondershare Recoverit 3 days ago
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